NISAS – National Institute of Skin & Aesthetics Sciences

We value our customers and aim to provide a smooth and transparent return and refund process. Please review the following policy carefully before requesting a return or refund for any product purchased from NISAS.

General Return Policy

• Returns are accepted for new, unused, and unopened products within 7 days of delivery.
• Products must be returned in their original packaging with all accessories, labels, and proof of purchase.
• Products that have been opened, used, or altered cannot be accepted for return due to hygiene and safety reasons.
• Customers must contact NISAS customer support before sending any product back.
• Returns without prior approval will not be accepted.

Non-Returnable Products

The following products cannot be returned or refunded:

• Used or opened skincare products.
• Beauty and personal care products that have been opened.
• Products damaged due to customer misuse or improper handling.
• Products without original packaging or invoice.
• Hygiene-sensitive products such as personal care items.
• Discounted or promotional products (unless received damaged or defective).

Damaged or Incorrect Products

If you receive:

• A damaged product
• Wrong product
• Missing item from your order

Please contact NISAS customer support within 48 hours of delivery with:

• Order details
• Product images
• Damage proof

After verification, NISAS will provide replacement or further assistance.

Return Shipping Responsibility

• Customers are responsible for return shipping charges unless the product was received damaged or incorrect.
• Products must be securely packed to prevent damage during return shipping.
• NISAS is not responsible for products lost or damaged during return transit.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed through the original payment method.
• Refund processing may take 5–7 working days depending on the payment provider.
• Shipping charges are non-refundable unless the return is due to an error from NISAS.

Payment Refund Methods

Refunds may be issued through:

Bank Transfer

• Customer must provide:
  • Account title
  • Account number
  • Bank name

Online Payment

• Refund will be processed through the same payment gateway used during purchase.

Order Cancellation

• Orders can be cancelled before shipment processing begins.
• Once an order has been dispatched, cancellation requests will not be accepted.
• Customized or special order products cannot be cancelled after processing.

 Contact Us

For return or refund requests, please contact:

NISAS – National Institute of Skin & Aesthetics Sciences
Email: hello@nisas.pk
Phone: +92 331 9923333